Production Time & Proofs
Production time is figured from the day the order is finalized. An order is considered finalized once we have received billing & shipping information, all design and order specifics and payment. Orders received and finalized after 12:00 PM, Central Time, fall into the following business days production.
Normal production time is 7 business days plus additional time for shipping. Production time does not include transit time. Weekends, holidays and scheduled closed weekdays are not included in normal or rush production time. All orders are shipped as soon as they’re ready but without rush service, normal production orders ARE NOT guaranteed to ship before the 7th business day.
Rush service is offered for an additional fee and is subject to availability. Some rush services may not be available on large orders, for specialty products or if we have reached our maximum number of rush orders at the time your order is finalized. Production may be extended on large orders, orders that require extra services and laser engraved or specialty items. Rush production does not include transit time.
Proof approvals are required on all orders including exact repeat orders. Proofs are generally emailed 1-3 business days from the date your order is received, depending on the type of production and the number of orders in line in the art department when they receive yours. The proof is figured into the production time and will not delay production or shipping as long as you respond to the proof email within a reasonable time. Proof approvals received less than five business days prior to your originally scheduled ship date WILL NOT ship on time unless rush services are paid. Please also check your SPAM folder when expecting a proof.
Check spelling and design layout carefully, even if you are supplying camera ready art or are placing a repeat order. Proofs also include information about extra services such as drilling, aligning, and serial number, as well as shipping address, shipping method and date required, if applicable. WE ARE NOT RESPONSIBLE FOR PRINTING AND/OR SHIPPING ERRORS IF THE PROOF IS APPROVED.